Most common errors
This article contains the most common error messages and issues encountered with the HubSpot–Severa integration.
Company
| Error message | Cause | Fix |
| Company cannot be matched to a Severa customer because a customer with same name or vat number already exists. Try merging this company into an existing one or inserting Severa customer id under its field. | Severa has two customers with the same business ID (VAT number) as the HubSpot company, but neither Severa customer name matches the HubSpot company name. | The integration looks for the customer by name, business ID and domain and cannot find a unique match. If it is correct for invoicing reasons that two or more Severa customers share the same business ID, change the company name in HubSpot to the name of the matching Severa customer. |
Contact
| Error message | Cause | Fix |
| Severa contact [First name Last name] is already linked to different contact in Hubspot: [First name Last name], id: [HubSpot contact id]. Consider merging them or updating their contact id field. | The Severa contact is already linked to another HubSpot contact. | Search for the contact by name and e-mail address in both Severa and HubSpot. Usually the same person exists twice in HubSpot with different e-mail addresses. Merge the duplicate contacts in HubSpot and check that the e-mail addresses and the link are now consistent. |